Client Service Specialist

Job Title: Client Service Specialist

Location: Based in the London office.

About us:

EDHEC is looking for a mid-senior executive to join a team working on private investments with the mission to engage the investment community worldwide and increase the impact of EDHEC research amongst market participants and their relationship with EDHEC.

Objectives

• Supporting the Head of Business in ensuring high levels of client satisfaction and success in day-to-day operations
• Conduct regular account management responsibilities. Responding to client queries in a timely manner, broadening use case at each client account to ensure longevity and retention
• Conduct product training sessions and use case demonstrations with clients
• Update FAQs and other collateral that serve to educate users on our data/methodology 
• Work closely with the client services team in actively monitoring each account, especially those clients at risk, formulating and seeing through strategies to mitigate account terminations or client dissatisfaction
• Manage broad client communication regarding new product launches, platform changes, subscriber notices
• Collaborate with the sales team to generate cross-selling opportunities

Requirements

• At least 3-5 years of experience in the finance industry either in an account management or market research role
• Subject matter knowledge within the overall finance, preferably in private equity
• Experience producing written reports for wide public use and presenting to senior management and to external parties
• Experience in relationship-building, value proposition, engaging with industry stakeholders in a meaningful and goal-oriented way in order to meet business objectives
• Excellent Microsoft Excel and PowerPoint skills
• Experience with Salesforce preferable

Competencies

• A self-starter, able to work independently and within a team
• A confident and strong communicator, able to conduct high-level conversations/engagements with senior industry stakeholders. Public speaking experience preferred but not compulsory
• The ability to demonstrate flexibility, adaptability to different workflows and processes
• Responsiveness and work efficiency - the ability to deliver on time to deadlines
• Operational efficiency – the ability and drive to manage disparate workflos
• Project management – the ability to plan and manage complexity, running several projects at the same time & see it to fruition

The legal right to live and work within the United Kingdom.

Attractive salary and bonus, healthcare and pension plan coverage.

The salary will be determined according to EDHEC's pay scale, the candidate's qualifications and experience.

To apply for this offer, please send a CV and a cover letter.

To know more about EDHECinfra: https://edhec.infrastructure.institute/mission